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Homeq is not working with us!
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Apr 19, 2008 HomeQ complaint by Sadw66 |
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I feel like Homeq is ripping us off! I was on time with all my mtg. payments until the end of 2007 when my business wasn't do so well. I kept paying Homeq the best I could, sometimes $50. short. Of course I was in communication with them all along. I ended up not being able to afford homeowner's insurance in order to pay the mortgage so they added insurance to the mtg. They decided to put the full premium amount of $1700. causing me to go into foreclosure! Then they added an additional $2000. legal fees. They told me I had to come up with at least $3200. to get it out of foreclosure, and when I did they declined my payment. Now I am currently in foreclosure again. I have no other alternative but to file for bankruptcy. I felt like they really screwed me over!
**I must say that the people at Homeq customer service have been nice, but I get a different answer every time I call.
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HomeQ Complaints
1. Written by Tired of Homeq, on 19-05-2009 12:30
When we modified with Homeq, initially, they "worked" with us. This meant reducing the interest rate, which reduced the payment by $200 a month. Ironically, this is the amount the mortgage increased after the ARM adjustment. $200 wasn't enought for us with a $2400 mortgage. We couldn't pay it. We asked for another modification and they said no. They've suggested we short sale. I asked them point blank, "So is it your position that you'd rather I file for bankruptcy and put my house in it than help us save our home?" They said, "Well, we're not saying that but we have policies."
Every time I call I get a different person. And these people are not education enough to be giving mortgage/financial advice. It's a different answer every time.
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2. Written by Zeph, on 08-10-2008 15:53
I, too have fallen behind on my mortgage being serviced by HomEq. I have stayed in touch with them and they helped us into a repayment plan. Yeah, the payments are really high for the next few months, but we have our home. I get new people in customer service every time, too, but my experience has been that nearly everything I tell them is on my records, so they each know the situation. They ALWAYS ask what caused us to be behind, and I always answer because it is part of what they have to ask. Please keep in mind that these people on the other end of the phones are human, too, and working to try to feed their kids and keep their homes. They are feeling the economic troubles, too. I may have issues with a few things HomEq does, but they truly don't want to take your homes away. Banks and servicers usually end up losing money when they foreclose, so it is in their best interests to work it out with you, if at all possible. Stay in communication and be nice to them!
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3. Written by Kevin, on 05-10-2008 08:40
They took my house 2 years ago. They are evil people with no sense of humanity. They manipulate your payments. Now I am divorced living in a run down mobile home.
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4. Written by , on 28-09-2008 14:25
I am trying to get refinance to get out of this arm loan I am stuck with. We had to file bankruptcy to keep from losing our home. They have added a 11.375% interest which is $9,043.08 to our payoff and can't tell us why or what these figures are. Our total unpaid balance is only $79,682 and no one will refinance because of this of this figure they have attached to our payoff.
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5. Written by BP, on 24-07-2008 15:01
HOMEQ HAS FORCLOSED ON US..WE LET THEM THEY WANTED 8000.00 WITH IN 4 DAYS AND 5500.00 A MONTH FOR 12 MONTHS...I ASKED FOR A MODIFICATION 4 TIMES AND EVERYTIME THEY SAID THEY'D CALL ME BACK THEY NEVER CALL YOU BACK AND WHEN YOU CALL THEM YOU GET SOMEBODY NEW WHO DOESN'T KNOW ANYTHING....THEN EVERY TIME I TALKED TO THEM THEY HAD TO ORDER NEW FESS... IGUESS THEY MEANT LEGAL FEES.. THEY ARE OFFERING ME 1700.00 TO MOVE OUT BY AUG 5, I'M TRYING...i say good luck recovering your money my house is worth 120,000.00 less than the loan they gave me.. IF ANYOF YOU ARE HOPING FOR THIS COMPANY TO WORK WITH YOU GOOD LUCK ALL YOU WILL GET IS THE RUN AROUND AND EVICTION NOTICES ON YOUR DOOR....
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6. Written by none, on 23-07-2008 16:26
have gone through this w/homeq! used a predatory broker who assured me i could refi in 2 yrs w/perfect pymts; HAD NOT BEEN LATE FOR THE LIFE OF THE LOAN (24 MOS). he could not refi me, too much debt he said but continued to shop my app. explained all this to cust svc, said they would work w/me to set up repayment plan which incl all late fees. paid addl $300 for 4 mos, no late pymts. added another $400 late fees. tried to dispute in writing to have removed from my credit. claims the original agreement did not incl. fax copy of orig agmt but they refuse to take fees off acct. in 4 yrs have NEVER been late even w/3 adj rate increases-have all bank records to prove it-but this continues to show on my credit and be more of a hinderance to refi than debt-to-inc ratio
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7. Written by Loan Officer, on 21-05-2008 20:55
I just worked with my dear clients with Home Q and they allowed me to keep there house from adjusting and we were able to do something called a short refinance. Due to there house value dropping. If any one on here is a HomeQ clients and needs help in Refinancing a adjusting loan. Give me a call at 1-951-332-8120. Ask for Malissa
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8. Written by BJ Powers, on 12-05-2008 07:06
Ditto on this. We lost our house due to samepractices. This company and Homecoming Financial are both under the umbrella of an even larger colloborate. Deutche Bank. Twice, unfortantely, we lost our houses!!
Now, in danger of losing our present home!
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9. Written by Cheryl, on 23-04-2008 12:47
We let them have our house when our payments got up to 2100.00. We let them eat it. They ruined our credit and we lost everything trying to keep our head above water to pay them.
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10. Written by Sir no Name, on 22-04-2008 20:35
Homeq Servicing did not work with us. We communicated with them when my husband was diagnosed with cancer. We fell behind by 1 month and out of the blue they send us a letter informing us that they are foreclosuring on our home. These people should not be able to treat decent people like this.
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