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homeq is talking about more owed

Mar 1, 2008

HomeQ complaint

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i have been with this company about 2 years, and there is nothing that they do to save or help your credit> but over charge you for fee's about: $100 property assessement or late fees or set up fees or this and that> i ahte this company, there are for the people.

I'm subprime client and i dont see them expanding the oliver branch to people in jeopardy. no! one has a clue! and they have two numbers to the same dept. i have written to them for help! no help,no nothing, zero,da-da...sad is me

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Comments (2)

1. Written by JoRon, on 27-03-2008 14:54

Sad to say there customer service tactics are lacking, they seem to be doing the payment limbo with alot of customers, and of course all the fee's and penalies just keep adding up! And of course when you least expect they put your house up for sherriff sale! That happened to us we were not behind and we were not in trouble, yet we fell into the Homeq Trap, we are not going to take this lying down , people get your attorneys and fight them by joining class action suits, they should work on commission ours is, we have everything they did to us documented and they have broken plenty of rules fight those subprime lenders and servicers and save your homes!

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2. Written by Same Here, on 24-03-2008 09:45

It's scary the people they hire to handle calls. l too fell behind on payments because of my income coming from sales (l own a bike shop). l call in to do one thing, they send a letter two days later telling me l have to do something else. The last bit of problems with being on time l told HQ that l would no doubt be able to send smaller payments through Western Union. X on one day, X on another day and the balance on the following weekend. That was the last thing we talked about as l got off the phone. l sent the payment only to have HQ end up sending it back. l sent the 2nd payment the morning before l got the letter stating the refused the payment. So here l am, l have two payments out in cyber-land that ; can't touch until Western Union returns my funds. The whole time l'm going back and forth with HQ. Before this, l set up a new payment plan based on the loss of income l was going through. The agent l spoke completely confused the payment method and payments required. This payment plan was supposed to lower my payments... l get a letter explaining the whole process but the amounts due were actually +/-$300 more than l was already paying (HUH?). There's a number of other issues l have had with them but the past few months just take the cake. This is my home l am trying to save - the agents they have working really don't seem to care as far as l can tell. l have spoken to few who were nice over the phone but that's as far as it goes.

l really hate to say this but, does HQ hire justt anyone off the street? train them maybe just a little bit off a Q-sheet?

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