CommentI'm subprime client and i dont see them expanding the oliver branch to people in jeopardy. no! one has a clue! and they have two numbers to the same dept. i have written to them for help! no help,no nothing, zero,da-da...sad is me
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| 1. Written by desperate from illi, on 26-10-2009 13:48 I had asked homeq to help me with a loan modificaiton to cut up with the money i had owe them since the first moficiation they did, HOmeq failed to make it clear that i needed to make two payments instead of one. Now they are very verbally abusive and rude. To my suprise i am been treated like a criminal who has no right and all they care is to ger my house. All they asked is for me to come up with 11,000 dollars in one week or else they will take my hosue. what a bunch of great guys there at HomeQ, May God Bless them all. and so does the gypsies if you know what I mean |
| 2. Written by HomEq Employee, on 07-10-2009 12:25 anyone being charged a down pymnt to get a mod is delq. This money goes only to your loan and nowhere else. It is used to put your loan in a current enough state to start the mod. This person is high, homeq follows same basic models as the going economy. They started with the most troubled loans first that is why you see delq people get them first. It beats helping people that arent currently loosing thier home and kicking famlies out in the streets and taking HUGE loses......Makes sense right? As for the mod process it is a learing curb for the enitre country, it dosent state in ANY LOAN that if you have hard times we'll change the offer, so when you actually have that situation arise it is new. If you look in THE NEW YORK TIMES it actually rates home #1 for mods being done correctly and we are A- in the BBB rating. We help as many people as we can that need help but you also get a large amount of people looking to exploit the system by manipulating these hard time for thier benefit. HOMEQ now follows all HAMP guidelines and will also test for internal opts after that has failed. Anyone that says you need to be delq to get a mod is as high as this person! We get money to mod your loan and EVEN MORE $$$ if we mod it before it gets delq!!!!!!!! |
| 3. Written by old homeq mod rep, on 20-09-2009 01:51 they dont care about home owners and they just want to keep the payments comeing to buy more loans and keep barclays happy |
| 4. Written by Nancy, on 25-07-2008 21:19 Put the arrears at the end of the loan. The homeowner has some relief, the banks are not stuck with hundreds of homes that they cannot recoup the money for. No big bail out would be necessary....But, Noooo, they want it all...well I hope they get stuck with all the homes they foreclose on....I hope they have to close their company, they all lose their jobs, then they can see first hand what creeps they were to homeowners when they try to save their own homes from foreclosure. |
| 5. Written by JoRon, on 27-03-2008 14:54 Sad to say there customer service tactics are lacking, they seem to be doing the payment limbo with alot of customers, and of course all the fee's and penalies just keep adding up! And of course when you least expect they put your house up for sherriff sale! That happened to us we were not behind and we were not in trouble, yet we fell into the Homeq Trap, we are not going to take this lying down , people get your attorneys and fight them by joining class action suits, they should work on commission ours is, we have everything they did to us documented and they have broken plenty of rules fight those subprime lenders and servicers and save your homes! |
| 6. Written by Same Here, on 24-03-2008 09:45 It's scary the people they hire to handle calls. l too fell behind on payments because of my income coming from sales (l own a bike shop). l call in to do one thing, they send a letter two days later telling me l have to do something else. The last bit of problems with being on time l told HQ that l would no doubt be able to send smaller payments through Western Union. X on one day, X on another day and the balance on the following weekend. That was the last thing we talked about as l got off the phone. l sent the payment only to have HQ end up sending it back. l sent the 2nd payment the morning before l got the letter stating the refused the payment. So here l am, l have two payments out in cyber-land that ; can't touch until Western Union returns my funds. The whole time l'm going back and forth with HQ. Before this, l set up a new payment plan based on the loss of income l was going through. The agent l spoke completely confused the payment method and payments required. This payment plan was supposed to lower my payments... l get a letter explaining the whole process but the amounts due were actually +/-$300 more than l was already paying (HUH?). There's a number of other issues l have had with them but the past few months just take the cake. This is my home l am trying to save - the agents they have working really don't seem to care as far as l can tell. l have spoken to few who were nice over the phone but that's as far as it goes. l really hate to say this but, does HQ hire justt anyone off the street? train them maybe just a little bit off a Q-sheet? |
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