HomeQ
Reviews and Complaints
www.homeq.com
Fitzgerald Zwk
Grand Blanc, Michigan
Check Cashing
HomEq cashed a check that did not belong to them. Meanwhile the check that did not belong to them appeared to be cashed and caused a lot of trouble with another bank. How can anyone cash a check that doesnt belong to them. Or should I say how can you trust a loan service that can force a payment that doesnt belong to them and cash it? Watch out ! They say it will take ONLY ten biz days. Haaa Haa haaa haa haa haa haa. Lets see how long it will really take for them to justify this error. haaa
Loss:
$1500
Anonymous
New York, New York
Unbelieveable ***
homeq is the worst company to deal with I wish they would sell my mortage to another company so i dont have to deal with the people that work there.last month i paid my mortage over the internet and today i recieved a letter saying they did not recieve payment. i paying my mortage will my checking account for the last year or so. now it no such account. call the company and the people are very nasty and unprofessional. the wosrt company to do business with. they also put my house in foreclosure for being 1 month behind and they knew i was on workman comp.
Loss:
$2500
Anonymous
Portland, Oregon
Lost payment
I became pissed when I sent a payment to them throught the mail and they didnt recieve the payment for 6months after the fact. So I had to put a stop payment on the check which ment that I no longer had the Money for that months morgage. They were also aware of that fact. that the check was lost in the mail. They didnt check the date on the mail , when it was sent out. also that I cannot recieve a statement with out requesting one. They have to have a request form for that should automaticlaly be sent to us anyway. All the other morgage companys that I have delt with send out a morgage statement.
2 comments
Anonymous
Plano, Texas
Insurance premium of $1700 added by Homeq reflects as late payments causing foreclosure.
I'm a single mother with a 4 year old daughter trying to keep up with my mortgage, auto, car insurance, utilities and food. I could'nt afford at the time home owners insurance. Homeq decided to force their insurance of $1700.00 to my mortgage. Which is ok, but they added my 1 late payment along with the $1700.00 all together in December of 2007. Suggesting I was late 4 payments causing them to foreclose on my property. Now I have to come up with 1763.00 plus 675.00 payment and foreclosure legal fees(attorney fees) of $1700.00. All together I need to pay them $4,138.00 by April 24th. 2008. And it has to be received no later than today, April 21st. 2008. You hear on the news to talk to your lender so they can help you if your having trouble with your payments. But adding this their insurance and foreclosing on homeowners is unethical and cynical. I've heard that reps and/or lender managers get bonuses if they meet their quota of foreclosures for the month. I guess i'll be calling the Texas Savings and Loan in Austin, TX and file a complaint on them.
Loss:
$84
1 comment
Seanboy
Springfield, Missouri
HomeQ sucks
We lost our house because of HomeQ. They made it impossible to pull out house out of foreclosure. My bank had called them and even told them that I was approved for it. Since HomeQ had the first and the second, they would not approve the subordinate loan application. then turned around and sold it. Consumer Credit and my bank said they have never seen a more worse mortgage company. Thanks to them, I have no home. They have an inhouse group now that sells the homes they buy back. Once they found I had equity in my house, they refused to work with me any more.
motterbeck O
Poulsbo, Washington
Lazy employees of HomeQ
My mortage went up a few months ago so we desided to sell our house in May. We hadden't been able to pay the mortage because it went up four hundred dollars. HomeQ would not accept partial payments for us to be able to make payments on time. Now we are down to the wire on the foreclosure list. My Real Estate agent has tried for the last two months to get the house on short sale so it doesn't go into foreclosure before our buyers can get the funds to purchase. My Real Estate agent has been going round and round with the mortage company. HomeQ is just flaking out and it seems that this company wants consumers like me to loose our homes and make money in the process. From: Pissed consumer in Washington
Loss:
$197
5 comments
Raymona Wvc
Kansas City, Missouri
HomEq's extra fees will send you to foreclosure
HomEq Servicing charges extremely high charges for late fees, fees charged if you break an agreement (>$200.00 each time), as well as several thousand dollars for "legal fees" if they pursue foreclosure. They routinely use lawyers within their own company and still charge these extremely high fees. If you have a large amount of equity in your home and have poor or fair credit which they know will render it difficult to refinance your home then they will go after your home even faster so they can foreclose and keep the equity you have buildt up. They even charged more than $2000 for legal fees to start foreclosure proceedings when we were less than 60 days late on a payment. What HomEq is doing to so many of it's mortgage holder's should be and probably is criminal. Consider carefully before you sign a contract with this company. If this company buys your mortgage contract like they did ours, we suggest you immediately start looking to refinance or sell your home to buy another home through a company that will state in writing that they will not sell your contract to them. Good luck.
5 comments
pat Avw
Chattanooga, Tennessee
I was told to pull my home out of bankrupt and send $1,600.00 to homeq.
i am in the national guard and moblizated for Iraq in May 2007. I was told to file bankrupt to save my house in 2006. i called homeq because the bankrupt plan was taken$300.00 aweek out of $472. I only needed to pay back $7300.00 which included attoney fees to Homeq. Homeq told me to pull the house out of bankrupt and gave me a repayment plan over the phone of around$1600.00 down and monthly payments of $960.00 a month for 12 months or so. They were to faxe me the contrac to sign after I had the Chapter 13 closed. I called Homeq afew days later after i close the bankrupt case and I was told by Homeq that they would not except the repayment offer. My house was forclosed about 3 weeks later. Now my credit is destroyed, because I belived what someone told me ovet the phone with getting it in writting. I also had an insurance claim of $28,000.00 on this same house in 2004, when the house flooded and the insurance that was carried by Homqe came out and took pictures of the damages and never paid. We lost heating, building materials, carpets and the walls begin to mold from the sheetrock getting wet. When we called the company they send us a letter that regreted the way i case had been handered and was promise the claim would be taken care of, It neve was.
Loss:
$38
Anonymous
Upper Marlboro, Maryland
The Worst!!!
HomEq is the WORST mortgage company that I've ever had to deal with. I'm starting to believe that they are a joke. If anyone has had a good experience with them, their probably employed by HomEq. The servicing center for the Loss Mitigation department is CLUELESS. PLEASE, PLEASE Do NOT do business with this lender. EVERY customer service rep. has a different answer to the same question. Inconsistent with entire process. Have to continue calling and can never speak with a rep that's assigned to your file. I wouldn't want to reccommend this lender to my worst enemy!
Anonymous
Indianapolis, Indiana
They are doing the same to me.
I pay my payment on the first . An sometimes it gets there on the 3,4,5 of the month an they start calling me ,an they are nasty they think that they are the only ones to be heard ,They do not want to here what you have to say. I can not stand them , my loan was sold to them an i can not stand ,these pepole are ruthles..I would like to refinance but that is impossible at this time , Hope i will be able to get another company to remortage my condo.Just had to vent.
Anonymous
Orlando, Florida
Without notification, cleared my home of all possessions.
I don't know where to begin. Home Eq Servicing is the worst of the worst. They did not follow their own policies and claim they did. Don't use this company! Imagine an arsonist burns your house down, gets caught, and takes no responsibility. That is a parallel to what happened to me and could happen to you if circumstances in your life put you in a bankruptcy/foreclosure situation with this company. If you have a mortgage with this company run, don't walk away. There could be no worse company. Find another lender now! April Titusville Florida
1 comment
Anonymous
Las Vegas, Nevada
Homeq is talking about more owed
i have been with this company about 2 years, and there is nothing that they do to save or help your credit> but over charge you for fee's about: $100 property assessement or late fees or set up fees or this and that> i ahte this company, there are for the people. I'm subprime client and i dont see them expanding the oliver branch to people in jeopardy. no! one has a clue! and they have two numbers to the same dept. i have written to them for help! no help,no nothing, zero,da-da...sad is me
7 comments
Shiller H
San Diego, California
HOME EQ CUSTOMER SERVICE? YEAH RIGHT
Where do I start. This company has no customer service what so every. They charge you for every little late fee, check charge, making a payment on line charge, etc... I am tired of these mortgage companies frustrating their customers and causing us to lose our homes because of the frustration. We need help not the headache and heartache of losing our homes because of the stupidity of companies that aren't willing to help their customers and or treat them with respect! We have been trying since July 2007 to get help in preventing foreclosure on our home. This is the first month that we have not made our payment on time.
Loss:
$1
homeQhater
Orlando, Florida
Home Q servicing=rip off
terrible company to do busines with, cust.service - left hand don't know what the right is doing. Collections dept harrasing me over Property insurance they took out on my behalf and got it from the most expensive insurance company in the nation. and charged me 1000 for 5 weeks missed homeowners insurance -after the fact !! now are ready to start reporting me to credit bureaus to ruin my credit. im trying to fight them but its like dealing with a 2 year old. in fact dealing with a 2 year old is easier. avoid Home Q like the plague !! as a line from the movie goes-be afraid-be very afraid.
Loss:
$1000
6 comments
tumadre
Sacramento, California
NEVER HAD A PROB W/HomeQ
wow for all you to sit there and complain about Homeq is pretty self worthy.. I have had Homeq for 30 years for all 4 homes with them..and I have never had a problem. Reps were all very helpful. For you people blaming Homeq for your own mistakes you need to reevaluate yourselves.. You are the ones who did not read the docs at closing and agreed to be on ADJUSTABLE RATE.. INFLATED YOUR INCOME TO QUALIFY FOR THE LOAN..you know who I am talking about to reality you cant afford the home get out of it Homeq is not going to make your payments for you.. Take your own responsibility and stop blaming other people for them.. Keep up the good work HOMEQ for these subprime people who crashed our market for ones that do PAY their mortgage. You guys are doing a great job and following all the guidelines.. Its not your fault these people do not have it together and know their rate is going to adjust.
9 comments
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i sent out a payment on my home but the loan was in someone elses name they cashed the check and returned it in the loan holders name instead of just mailing it back i cant find the guy and they want me to just forget about it... 1200 dollars and i lost me home to forclosure... never do a "wrapped loan"
Homeq lost not one but four of my payments and the checks cleared but were never applied. I'm pissed too.