Back last year, we had a lapse in homeowners coverage. As a rule, the insurance was placed on our home by HomEq. That was understandable. As soon as I became aware of the lapse, I got coverage the same day. I noticed that HomEq placed an additional $3000 on my current bill to be due. I called to find out why, and I was told it was because of the insurance. I was told that if I submitted by declarations page to them, they would remove some of that balance. That was fair enough. I had the declarations page faxed over and left that, as that. All of this happening at the same time my 90 yr old grandmother was in the hospital and then her passing. Hence the reason my mind had missed the renewal.
I kept noticing that the additional amount was still showing on bills. Due to horrible customer service in the past (and obvious mistellings) I didn't call. I suppose I should have - but hindsight is 20/20.
Then, I learned after coming home from a business trip that my loan had been sold. I noticed on the bill, the first bill, that I was still being charged the additional amount. A letter stated to call with any innaccuracies. So, I did.
Well, I was told that it wasn't insurance that caused this - but rather HomEq had not been applying my payments. I am so sickened to think that all of these years I have been making payments, to know that HomEq received them, cashed them, and did not apply the payments.
As of tomorrow, my home goes into foreclosure. I JUST found out about this whole mess - today!!! I am hopeful that Ocwen will be able to see that I have in fact been making my payments and will hold off on the foreclosure.
If you have a loan with or through HomEq - reject it. There are other companies out there that do not do such unethical things to their customers.