I thought that the major retailer were bad. It took hours to just talk to a person.
One that didn't happen to have the info that I am a authorized user on her account. When I wanted to speak to a manager I got send to his voice mail. Well, I found out when calling customer service once you are in the Q press 1 then 3 then 1 then 5 to speak to a rep. For what they are worth.
I hope this helps some others stumbling in the Q trying to talk to a person! I wouldn't do business w/ these $%^&* unless I had to.