I don't know where to begin. Home Eq Servicing is the worst of the worst.
They did not follow their own policies and claim they did. Don't use this company!
Imagine an arsonist burns your house down, gets caught, and takes no responsibility. That is a parallel to what happened to me and could happen to you if circumstances in your life put you in a bankruptcy/foreclosure situation with this company.
If you have a mortgage with this company run, don't walk away. There could be no worse company. Find another lender now!